24/7 Human Support · In English Real people,
Real people,
answers in minutes.
A team of streaming engineers answers directly via WhatsApp, email or remote session. No bots, no filters, no queues: the same team that runs the platform is the one that helps you.
Team active now < 3 min on WhatsApp SLA by contract Onboarding included
How can I switch my player to one with my logo?
Sure. In the panel → Branding you upload your logo and it applies live. Sending a screenshot.
Done, it looks perfect. Thanks!
3 engineers online · 17 cases resolved today · CSAT 4.9 / 5
Contact channels
Pick the channel that works best for you
All three reach the same team, with the same history and the same priority. You deal with a single engineer — not a chain of help desks.
Preferred channel
Direct WhatsApp
You write and an engineer answers in minutes. For initial setup, technical questions and urgent live issues.
- Average response < 3 minutes
- Available 24/7, no queues or bots
- Full history of your account
Technical setup
Remote Support
A 1:1 session with an engineer who connects to your machine to configure your encoder, network and full stream.
- AnyDesk · TeamViewer · Zoom
- Step-by-step guided setup
- No extra cost on Pro+ plans
Formal cases
Email & Tickets
For detailed inquiries, billing or contractual requirements. Every ticket stays in the hands of an assigned engineer.
- SLA guaranteed by contract
- Attachments, logs and screenshots
- Full traceability and follow-up
What you get
Everything you need to stream with peace of mind
Support isn't a checkbox on the plan — it's the backbone of the service. That's why every XtreamCast account gets the same, regardless of size.
English & Spanish
No language barriers
The team supports you in English and Spanish. No automatic translations, no technical misunderstandings, no waiting for your case to be escalated to "the team over there".
Onboarding
Guided setup
We walk you through everything from connecting the encoder to your first live broadcast. Assigned engineer, flexible scheduling and templates ready for your workflow.
L1 · L2 · L3
Real engineers
No bots, no callbacks, no scripts. A team of video and streaming engineers with full access to your account control panel.
Knowledge Base
Knowledge base
Step-by-step guides, video tutorials, per-encoder configurations (OBS, vMix, Wirecast, hardware) and quick troubleshooting for common cases.
Proactive
24/7 monitoring
We watch your channels in real time. If we detect drops, unstable bitrate or HLS errors, we contact you before your audience notices.
SLA
Guaranteed times
Every plan includes a contractual SLA with response times per criticality level. If we don't meet it, we compensate you.
SLA guaranteed by contract
Committed response times
Every plan includes an SLA with response times per criticality level. If we don't meet it, we automatically compensate you on the next invoice.
Priority Case type Response Channel
Critical Broadcast down in production < 5 min WhatsApp · Call
High Degradation or blocking config < 30 min WhatsApp · Email
Normal Technical questions, setup, adjustments < 2 h WhatsApp · Email
Low General and formal inquiries < 8 h Email · Panel
Your broadcast operation starts today
Ready to operate with broadcast quality?
TV channels, production companies, churches, radio stations and institutions around the world already run on XtreamCast. 3-day free trial. 7-day money-back guarantee. Your channel ready in minutes. 24/7 human support.