Human support 24/7/365 · In Spanish
24/7 streaming support:
real people behind your feed.
Human support 24/7/365 in Spanish via WhatsApp, email and portal tickets. 90% of tickets get a first response in under 30 minutes (historical average). Enterprise+ adds an account manager and priority support.
24/7/365, all year round WhatsApp, email and tickets 90% of first responses in under 30 min (historical average) Diagnosis with panel data
The player has been buffering for a few minutes. Channel: main feed.
Ingest diagnostics show the bitrate swinging between 3 and 9 Mbps, with fps drops. Set the encoder to 6 Mbps CBR and reconnect.
Done: 6 Mbps CBR and the player loads smoothly now.
This is how we work every case: channel details, ingest diagnostics and a concrete fix.
Contact channels
Choose the channel that fits your case
All three channels are staffed 24/7/365 in Spanish. If you are on air, WhatsApp is the most direct route.
Most direct
Direct WhatsApp
For live incidents and technical questions. Include the channel name and whether a broadcast is on air.
+56 9 8941 7771- 24/7/365 in Spanish
- Answered by a team member
- Best for on-air broadcasts
Formal follow-up
Portal tickets
Open a ticket from your client area: every case keeps a number, history and attachments for follow-up.
- Case number and history
- Attach screenshots and logs
- Billing and plan changes
Detailed questions
For technical, sales or billing questions that need detail or attached documents.
contacto@xtreamcast.co- Technical and sales questions
- Attach the case information
- Follow-up in the same thread
How we handle a case
From first message to a stable feed
We review your channel with the same data you see in the panel and tell you the exact adjustment.
Spanish
Human support 24/7/365
A member of the technical team answers in Spanish, at any hour and all year round, via WhatsApp, email or ticket.
Onboarding
Your first broadcast, guided
We walk you through the RTMP or SRT ingest URL, OBS, vMix, Wirecast, LiveU Solo or FFmpeg settings and embedding the player.
Diagnosis
Diagnosis with real data
The panel's ingest diagnostics refresh every 10 s with protocol, codecs, keyframe, fps and bitrate. With that data we tell an encoder or network problem apart from a delivery one.
Documentation
Step-by-step guides
The documentation covers encoders, player, recording, restream and security, so your team can handle routine adjustments on its own.
Monitoring
Alerts and public status
Get email alerts for stream drops, transfer usage, storage and bitrate. Platform availability is measured every 60 s and published on our status page.
Escalation
Escalation and Enterprise+
If the diagnosis points to the platform, we escalate the case to infrastructure and keep you posted on the same channel. Enterprise+ adds an account manager, priority support and a direct technical contact.
What to send us
Describe the case, speed up the diagnosis
With these details in your first message, diagnosis starts right away.
Priority Case type What to send Channel
Critical Feed down or frozen on air Channel, time and encoder WhatsApp
High Drops, buffering or degraded quality Ingest diagnostics and network WhatsApp · Ticket
Normal Encoder, player or restream Settings screenshot WhatsApp · Email
Low Billing, plans and general questions Service number Ticket · Email
Your broadcast operation starts today
Ready to operate with broadcast quality?
Reach audiences worldwide with your TV channel, internet radio, live events or corporate broadcasts. Free video plan forever and a 3-day free trial for radio, no card required. Your channel ready in minutes. 24/7 support in Spanish on paid plans.